Terms and Conditions

Terms and Conditions

  • The complimentary airport transfer service via our shuttle bus is operated on a first come, first served basis.
  • A confirmation email will be sent to you once your pickup arrangement is confirmed.
  • Details of the pickup point to board the shuttle bus and the driver’s contact details will be indicated in the confirmation email. There are two drop-off points for our airprot transfer services
  • Terminal 2 and 4. (Should your arrival point be located at Terminal 1 or 3, you may refer to the map provided in your confirmation email.)
  • In any case of flight booking changes, kindly inform us at least 3 days ahead of arrival date via the contact email address provided.
  • Please also note that the Shuttle Bus will only extend a maximum of additional 5 minutes waiting time per pickup schedule and point.
  • Luggage entitlement is 1 X Luggage and 1 X Hand luggage per pax on-board the shuttle service.
  • The complimentary airport transfer is strictly catered for hostelites only, who will be proceeding for check-in at the respective yo:HA sites.
  • Pickup timings will be subjected to varying traffic conditions/congestion.
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